Refund policy

LAST UPDATED: January 20, 2026

This Refund Policy applies to all purchases made via https://trysolys.com/ and is operated by Solys.

Business Identity

Legal Business Name: Solys
Registered Address: 1840 Grant Park Lane, Los Altos, CA 94024, United States
Support Email: info@trysolys.com
Support Phone: +1 815 683 0523

Return & Refund Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can cancel your order up to 1h after placing it. After that, you will need to wait to receive the product and return it to us to get your refund.

Return shipping cost are paid by the customer.

To start a return, you can contact us at info@trysolys.com

Error in shipping address are not eligible for a refund if you notify us after your order as been fulfilled.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

DELIVERY AND LIABILITY AFTER DISPATCH

Once an order has been marked as “delivered” by the courier to the shipping address provided at checkout, Solys® is no longer liable for any lost, stolen, or misplaced packages.

Our responsibility of handling the packages ends upon confirmed delivery within our standard shipping window of 6–10 business days. It is the customer’s responsibility to ensure a safe and secure delivery location.

If a package is stolen or goes missing after successful delivery, we are unfortunately unable to issue refunds or replacements.

CHANGES AND DELIVERY INSTRUCTIONS AFTER DISPATCH

Once an order has been dispatched and handed over to the shipping carrier, we are unable to modify delivery instructions, update addresses, or add custom notes to the package. Any changes to delivery must be made directly with the shipping provider using the tracking information provided. We recommend ensuring all information is accurate before placing your order.

RETURN ADDRESS:

If eligible for return under our policy, all items must be sent to the return address provided below unless otherwise instructed by our support team Solys Returns Department:

22496 Woodcreek Dr
Brownstown MI 48134
Dexterity Enterprise - Solys

Note: Returns without prior authorization may not be accepted. Please contact us first to confirm eligibility before shipping any items back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: info@trysolys.com